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📄 Document Library 📤 Upload Document 🌐 Bilingual Ops 3 📑 Version Compare
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✅ Approval Queue 7 🔄 Publishing 🔙 Rollback
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MA

Document Library

Total Documents
118
Across 3 source sites
Published
94
+12 this month
Pending Review
16
7 awaiting approval
Bilingual Gaps
8
3 high priority

Documents

DocumentStatusLanguagesVersionUpdated
🌐
Act 60 — Incentives Code Overview
incentives.ddec.pr.gov · 3 pages
Published
ENESSynced
v3.1Feb 8, 2026···
🌐
Programa de Desarrollo Empresarial
www.desarrollo.pr.gov · 8 pages
Published
ESEN missing
v2.0Feb 6, 2026···
📕
SBP Registration Guide
www.sbp.pr.gov · PDF · 12 pages
In Review
ENESSynced
v4.2Feb 10, 2026···
❓
Preguntas Frecuentes — Permisos
www.desarrollo.pr.gov · FAQ section
Draft
ESEN pending
v1.0Feb 11, 2026···
🌐
Young Entrepreneurs — Chapter 5
incentives.ddec.pr.gov · 2 pages
Pending Approval
ENESSynced
v2.1Feb 9, 2026···
📕
Renewable Energy Incentives (Ch. 7)
incentives.ddec.pr.gov · PDF · 6 pages
Published
ENES outdated
v1.3Jan 28, 2026···
✅
Search Index: Healthy326 chunks indexed · Last re-indexed: Feb 11, 2026 at 1:30 PM · Next scheduled: Feb 12, 2026 at 12:00 AM

Recent Activity

Audit trail
MA
María Aponte published Act 60 Overview v3.1 — re-index triggered
Today, 1:30 PM
CR
Carlos Rivera submitted SBP Guide v4.2 for approval
Yesterday, 4:15 PM
AT
Ana Torres updated ES translation for Young Entrepreneurs Ch. 5
Feb 9, 11:22 AM
SY
System flagged 3 documents with outdated ES translations
Feb 9, 8:00 AM
LM
Luis Méndez created draft FAQ — Permisos
Feb 8, 3:45 PM
MA
María Aponte rolled back Tax Calculator to v1.2
Feb 7, 10:10 AM

Bilingual Content Alignment

EnglishEspañol
Act 60 — Incentives Code
EN
100%
ES
100%
Synced
Desarrollo Empresarial
EN
0%
ES
100%
Gap
SBP Registration Guide
EN
100%
ES
85%
Partial

Access Control (RBAC)

5 roles · 12 users
✍️
Content Author
Create and edit drafts
ReadWrite
4
🔍
Reviewer
Review and comment
ReadComment
3
✅
Approver
Approve or reject
ReadApprove
2
⚙️
Administrator
Full access
Full
2
📋
Auditor
Read-only access
Read
1

Approval Queue

7 items pending
📕

SBP Registration Guide v4.2

Submitted by Carlos Rivera · Feb 10, 2026 · PDF · 12 pages · EN ES
Pending Approval
Changes: Updated business registration requirements for FY2026; added new CFSE certification section; revised permit fee schedule (3 sections modified, 2 added)
DraftReviewApprovePublish
🌐

Young Entrepreneurs — Chapter 5 (Act 60)

Submitted by Ana Torres · Feb 9, 2026 · Web content · 2 pages · EN ES
In Review
Changes: Added eligibility criteria for entrepreneurs aged 18–35; updated application deadlines for Q3 2026; ES translation aligned with EN version
DraftReviewApprovePublish
🌐

Renewable Energy Incentives — ES Translation Update

Submitted by Luis Méndez · Feb 10, 2026 · Translation · ES
Pending Approval
Changes: Full ES translation of Renewable Energy (Chapter 7) content; aligns with EN v1.3; resolves bilingual gap flagged on Feb 9
DraftReviewApprovePublish
❓

Preguntas Frecuentes — Permisos Municipales

Created by Luis Méndez · Feb 11, 2026 · FAQ · ES EN pending
Draft
New document: 15 frequently asked questions about municipal permits, patente renewal, and CFSE certification — Spanish only, EN translation pending
DraftReviewApprovePublish
📕

TurnosPR Scheduling Guide

Submitted by Carlos Rivera · Feb 8, 2026 · PDF · 4 pages · EN ES
In Review
Changes: New guide for appointment scheduling via TurnosPR system; covers booking, rescheduling, and cancellation workflows
DraftReviewApprovePublish
🌐

Act 60 — Incentives Code Overview v3.1

Approved by María Aponte · Feb 8, 2026 · Published to index
Approved
DraftReviewApprovePublish
🌐

Tax Calculator Widget — Draft v0.3

Rejected by María Aponte · Feb 7, 2026 · Reason: Inaccurate tax rates
Rejected
Rejection note: Tax rates in Section 2 do not match current Act 60 Chapter 3 provisions. Please verify against the latest published decree and resubmit.
DraftReviewRejectedPublish

Upload Document

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Selected File

📕
Municipal_Permits_Guide_2026.pdf
2.4 MB · 8 pages · Uploaded just now
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Document Details

🇺🇸
English
EN
🇵🇷
Español
ES
🌐
Bilingual
EN + ES

Chatbot Analytics

KPI 1
Accuracy
93.2%
Target: ≥90%
KPI 2
Containment
78.5%
Target: ≥70%
KPI 3
Task Success
68.1%
Target: ≥65%
KPI 4
CSAT Score
4.3/5.0
Target: ≥4.0
KPI 5
Operational Impact
-32%
Ticket volume reduction

Usage Trends — Conversations per Hour

60 45 30 15 0 6a 8a 10a 12p 2p 4p 6p 8p 10p Peak: 3 PM
Total today: 847 conversations Avg response: 1.8s Avg session: 4.2 messages

Usage by Channel

🌐

PRDEDC Website

www.desarrollo.pr.gov
2,341
42%
📋

Single Business Portal

www.sbp.pr.gov
1,508
27%
💰

Incentives Portal

incentives.ddec.pr.gov
1,062
19%

WhatsApp

via Twilio
670
12%
Total: 5,581 conversations (7 days) ↑ 18% vs. prior week

Language Distribution

5,581 total
English 57% 3,181
Español 43% 2,400

Intent Distribution

General Q&A
38%
Incentives
28%
Business Reg.
24%
Off-topic
10%
Off-topic queries are deflected with polite decline — no RAG/LLM costs incurred

Session Outcomes (Containment)

Contained (resolved by bot) 78.5% 4,381
Fallback (low confidence) 11.2% 625
Handoff to human 5.8% 324
Declined (off-topic) 4.5% 251

User Feedback (CSAT)

4.3
⭐⭐⭐⭐☆
Based on 1,842 ratings
5★
52%
4★
28%
3★
12%
2★
5%
1★
3%
👍 Thumbs up rate: 89% ↑ 0.2 vs. last week

Audit Log

TOTAL EVENTS (7d)
1,247
↑ 12% vs. prior week
CONTENT CHANGES
342
Uploads, approvals, publishes
USER SESSIONS
89
5 unique admin users
WARNINGS / CRITICAL
3
⚠ 1 requires attention
Timestamp Event User Category Details Severity
2026-02-23 14:32:08 Document Published
MR
María Rodríguez
Content Published "Act 60 — Individual Investors Act" to production index Info
2026-02-23 14:28:45 Document Approved
CV
Carlos Vega
Content Approved "Act 60 — Individual Investors Act" (was pending 2h 14m) Info
2026-02-23 13:55:12 Index Rebuilt
SY
System
System Search index rebuilt: 326 → 328 chunks (+2 new documents) Info
2026-02-23 12:14:33 Rate Limit Warning
SY
System
System Azure OpenAI 429 rate limit hit — retry-after 18s on gpt-4o-mini deployment Warning
2026-02-23 11:45:20 Document Uploaded
AT
Ana Torres
Content Uploaded "Manufacturing Incentives — Reshoring Program" (EN, 12 pages) Info
2026-02-23 11:30:05 User Login
AT
Ana Torres
User Logged in via Azure AD SSO (IP: 198.51.100.42) Info
2026-02-23 10:58:44 Settings Changed
MR
María Rodríguez
System Changed system prompt: updated follow-up suggestion format Info
2026-02-23 10:22:17 Document Rejected
CV
Carlos Vega
Content Rejected "Outdated FAQ Page" — reason: "Contains expired program deadlines" Warning
2026-02-23 09:15:02 Embedding Failure
SY
System
System text-embedding-3-large timeout after 60s — batch 3/8 failed, retried successfully Critical
2026-02-23 09:00:00 Scheduled Backup
SY
System
System Daily index backup to Azure Blob Storage — 328 chunks, 14.2 MB Info
2026-02-22 17:45:33 Document Published
LR
Luis Rivera
Content Published "Single Business Portal — Registration Guide" (ES) to production Info
2026-02-22 16:20:11 User Login
LR
Luis Rivera
User Logged in via Azure AD SSO (IP: 203.0.113.17) Info
Showing 1–12 of 1,247 events
...

Cloud / Azure Metrics

Last updated: 2 minutes ago
CPU Usage
12%
▼ 3% from last hour
Memory Usage
48%
480 MB / 1 GB
Requests / Hr
342
▲ 18% from yesterday
Avg Latency
2.3s
▼ 0.4s from last week
Error Rate
0.8%
Below 1% threshold
Monthly Cost
$127
Est. for Feb 2026

Resource Health

Container App
Name: ca-prdedc-demo
Replicas: 1/1 Running
Image: prdedc-chatbot:v20
CPU: 0.5 vCPU / RAM: 1 GB
Uptime: 14d 6h 32m
AI Search Index
Index: prdedc-content
Documents: 326 chunks
Storage: 8.2 MB / 50 MB
Tier: Free
Status: Healthy
Azure OpenAI
Resource: oai-prdedc-demo
Chat: gpt-4o-mini (30K TPM)
Embedding: text-embedding-3-large
Quota Used: 68% today
429 Errors: 3 (last 24h)
Blob Storage
Account: saprdedcdemo
Containers: 2 (scraped-data, exports)
Used: 24.6 MB
Tier: Standard LRS
Status: Healthy
Request Latency (last 24h)
12 AM4 AM8 AM12 PM4 PM8 PMNow
Request Distribution
RAG Queries62%
Off-Topic18%
Appointments12%
Locations8%

Document Version Comparison

+12 additions -4 deletions 3 sections modified
v1.2 — Feb 10, 2026 (María Santos)
## Act 60 — Individual Investors Act
 
Act 60 provides tax incentives to individuals
who move to Puerto Rico and become bona fide
residents of the island.
 
### Key Benefits
- 0% tax on capital gains
- 0% tax on interest and dividends
- 4% fixed corporate tax rate
 
### Eligibility Requirements
- Must not have been a PR resident in the
  prior 10 years
- Must move to PR before December 31
- Must purchase property within 2 years
 
### Application Process
1. Submit application through DDEC portal
2. Pay application fee
3. Provide proof of residency
v1.3 — Feb 22, 2026 (Carlos Medina)
## Act 60 — Individual Investors Act
 
Act 60 provides tax incentives to individuals
who move to Puerto Rico and become bona fide
residents of the island.
 
### Key Benefits
- 0% tax on long-term capital gains
- 0% tax on interest, dividends, and crypto
- 4% fixed corporate tax rate
- 100% exemption from municipal taxes
 
### Eligibility Requirements
- Must not have been a PR resident in the
  prior 10 years
- Must establish residency before Dec 31
- Must purchase property within 2 years
- Annual charitable donation of $10,000
 
### Application Process
1. Submit application through DDEC portal
2. Pay application fee
3. Provide proof of residency
4. Schedule consultation with DDEC rep
5. Annual compliance report required

Golden Set Tests

Total Tests
20
11 EN · 9 ES
Pass Rate (Latest)
100%
20 of 20 passing
Trend
↑
85% → 95% → 100%
Avg Response
1.4s
↓ 30% vs Feb 10
Test Runs: Feb 10, 2026 Feb 17, 2026 Feb 24, 2026 (latest) Last run: Feb 24, 2026 · 2:30 PM
ID Question Lang Expected Intent Feb 10 Feb 17 Feb 24 Notes
en_01 What is Act 60? EN incentives ✅ 2.1s ✅ 1.6s ✅ 1.3s
en_02 What tax incentives are available for manufacturers? EN incentives ✅ 2.8s ✅ 2.1s ✅ 1.7s
en_03 What documents do I need for an Act 60 application? EN incentives ✅ 2.4s ✅ 1.9s ✅ 1.5s
en_04 How do I register a business in Puerto Rico? EN business_reg ✅ 3.1s ✅ 2.2s ✅ 1.8s
en_05 What permits do I need for a restaurant? EN business_reg ✅ 2.5s ✅ 1.9s ✅ 1.5s
en_06 What services does PRDEDC offer? EN general_qa ✅ 2.0s ✅ 1.5s ✅ 1.2s
en_07 What's the weather like in San Juan? EN off_topic ✅ 0.8s ✅ 0.6s ✅ 0.5s
en_08 I'd like to schedule a consultation EN schedule_appt ✅ 0.9s ✅ 0.7s ✅ 0.6s
en_09 Where is the nearest PRDEDC office? EN find_location ✅ 0.5s ✅ 0.4s ✅ 0.4s
en_10 Tell me more about that EN follow_up ❌ ✅ 1.9s ✅ 1.6s Fixed Feb 17 (short-answer reformulation)
en_11 Yes, what are the eligibility requirements? EN follow_up ❌ ❌ ✅ 2.0s Fixed Feb 24
es_01 ¿Qué es la Ley 60? ES incentives ✅ 2.4s ✅ 1.8s ✅ 1.5s
es_02 ¿Cuáles son los incentivos contributivos disponibles? ES incentives ✅ 2.6s ✅ 2.0s ✅ 1.6s
es_03 ¿Cuáles son los beneficios de la Ley 20? ES incentives ✅ 2.3s ✅ 1.7s ✅ 1.4s
es_04 ¿Cómo registro mi negocio en Puerto Rico? ES business_reg ✅ 2.9s ✅ 2.1s ✅ 1.7s
es_05 ¿Qué programas ofrece el DDEC? ES general_qa ✅ 2.2s ✅ 1.7s ✅ 1.3s
es_06 ¿Cuál es la capital de Francia? ES off_topic ✅ 0.9s ✅ 0.6s ✅ 0.5s
es_07 Quiero programar una consulta ES schedule_appt ✅ 1.0s ✅ 0.7s ✅ 0.6s
es_08 ¿Dónde están las oficinas del DDEC? ES find_location ✅ 0.5s ✅ 0.4s ✅ 0.3s
es_09 Sí, cuéntame más sobre los requisitos ES follow_up ❌ ❌ ✅ 1.8s Fixed Feb 24 (short-answer reformulation)
Summary (Feb 24): ✅ 20 passing ❌ 0 failing ↑ 3 fixed since Feb 10 Pass rate: 85% → 95% → 100%